OPAL — Digital Agriculture · Nimbus Earth
Privacy Policy
This policy explains what personal data Sentinel collects, why, and the rights you have over it. Because we offer our service to users in the European Union, we apply the EU General Data Protection Regulation (GDPR) to those users, even though our organisation is established outside the EU.
1. Who we are
The data controller responsible for your personal data is:
Solutions for Environmental Services Ltd.
Operating from Libya (also registered in the United States).
Data-protection contact: info@en-services.com
2. What data we collect
| Category | Examples |
|---|---|
| Account | Email address, display name, and a unique account identifier created at sign-up; sign-in provider (e.g. Google); account creation and last sign-in times. |
| Field data | The boundaries (geographic coordinates) of fields you draw, plus details you enter such as crop type and sowing date. |
| Analysis results | Satellite-derived indices, soil-moisture estimates, weather and climate-zone information computed for your fields, and the history of analysis jobs you run. |
| Technical | Standard server and diagnostic logs (including your account identifier and the approximate location of an analysed field), retained for up to 30 days. |
We do not collect special-category data, and we do not use your data for advertising or sell it to anyone.
3. Why we use it, and our lawful basis
- To provide the service — storing your fields and producing the satellite, soil-moisture and weather analysis you request. Lawful basis: performance of a contract (GDPR Art. 6(1)(b)).
- To keep the service secure and working — authentication, diagnostics and abuse prevention. Lawful basis: legitimate interests (GDPR Art. 6(1)(f)).
4. Who processes your data
We rely on a small number of trusted providers to operate the service:
| Provider | Purpose | What is shared |
|---|---|---|
| Google Firebase / Google Cloud | Sign-in, database, hosting and processing | All account, field and analysis data (stored), processed on our behalf |
| Copernicus Data Space Ecosystem (EU) | Satellite imagery and statistics | The coordinates and dates of the field being analysed |
| Open-Meteo | Weather and climate data | The approximate centre coordinates of the field being analysed |
5. Where your data is stored and processed (international transfers)
Your account and field data are stored in the European Union (Google data centres in
europe-west1, Belgium). Some processing currently takes place on Google Cloud servers in the
United States. Where data is transferred outside the European Economic Area, it is protected by appropriate
safeguards, including Google Cloud's Standard Contractual Clauses and its certification under the EU–US Data
Privacy Framework. Our organisation is established outside the EEA (Libya / United States).
6. How long we keep it
- Account and field data — kept while your account is active.
- Analysis jobs — automatically deleted 30 days after they run.
- Diagnostic logs — automatically deleted after 30 days.
- On account deletion — your fields, analysis history, profile and login are erased immediately and permanently. We keep no backup, and deleted accounts cannot be recovered.
7. Your rights
Under the GDPR you have the right to access, correct, export, restrict, object to, and erase your personal data. You can exercise the two principal rights directly inside the app, at any time:
- Access & portability — Settings → Privacy & Your Data → Download my data gives you a complete copy in JSON.
- Erasure — Settings → Privacy & Your Data → Delete my account permanently removes everything.
For any other request, contact info@en-services.com. If you are in the EU and believe we have not handled your data properly, you may lodge a complaint with the data-protection supervisory authority in your country of residence.
8. EU representative
As an organisation established outside the EU that offers services to people in the EU, we will appoint a representative in the European Union under Article 27 of the GDPR. Their contact details will be published here and made available to EU users and supervisory authorities.
9. Cookies and local storage
Sentinel uses only functional browser storage — a sign-in token to keep you logged in, and a local cache of app files and map tiles so the app works offline in the field. We do not use advertising or tracking cookies.
10. Children
Sentinel is a professional tool intended for farmers and agronomists and is not directed at children.
11. Changes to this policy
We may update this policy as the service evolves. Material changes will be reflected in the "last updated" date above and, where appropriate, notified in the app.
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